Damage claims

Managing claims related to aircraft damage is a key area of cost recovery for airlines

Damage Claim Management

  • Ground Damage
  • Damage During Maintenance
  • Typical Claim Trends

A 2020 aviation risk report published by Allianz highlights several key trends shaping the insurance landscape. The study points to a continued increase in both the frequency and overall costs of claims, alongside rising repair expenses driven by increasingly advanced aircraft technology.

It also notes that aircraft groundings are becoming more financially significant, while exposure to larger liability claims is growing. In addition, incidents involving foreign object damage and fuelling errors are reported to also be on the rise.

Source: Allianz Aviation Risk Report 2020

Ground damage is estimated to cost airlines globally US$4bn a year and includes:
  • Collisions when aircraft is parked (airbridges, pushback tractors, baggage trolleys, multiple vehicle types, aerial work platforms and washing systems).
  • Aircraft towing

  • Aircraft taxiing

  • Aircraft refuelling

  • Bird strikes

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Damage during maintenance can occur when:
  • There is direct damage to components through improper maintenance procedures (damaged during removal or testing)

  • There has been consequential damage on a component or a system of components through improper maintenance

  • Improper packaging during shipping from line stations

Ground Damage

Ground damage is estimated to cost airlines globally US$4bn a year and includes:

Collisions when aircraft is parked (airbridges, pushback tractors, baggage trolleys, multiple vehicle types, aerial work platforms, washing systems)

Aircraft towing

Aircraft taxiing

Aircraft refuelling

Bird strikes

Damage During Maintenance

Damage during maintenance can occur when:

There is direct damage to components through improper maintenance procedures (damaged during removal or testing)

There has been consequential damage on a component or a system of components through improper maintenance

Improper packaging during shipping from line stations

Typical Claim Trends

Damage during maintenance can occur when:

A 2020 aviation risk report published by Allianz highlights several key trends shaping the insurance landscape. The study points to a continued increase in both the frequency and overall costs of claims, alongside rising repair expenses driven by increasingly advanced aircraft technology.

It also notes that aircraft groundings are becoming more financially significant, while exposure to larger liability claims is growing. In addition, incidents involving foreign object damage and fuelling errors are reported to also be on the rise.

Source: Allianz Aviation Risk Report 2020

Damage Claims General Process

Damage Claim Investigations

Sharklet Impact – GSP Negligence

Tow Truck Reverses into Engine
Pitot Tube Maintenance Failure

The Solution

Airlines will look to recover costs, as applicable, from Ground Service or Maintenance Providers, or alternatively, claim against its “Hull All Risk” insurance where the claim is above its deductible policy level.

Our goal is to assist the airline with damage claim management and help maximise recoveries.