Airinmar is recruiting an Account Program Manager within the APAC region.
Airinmar specialises in the management of aircraft component repairs and aircraft warranty management for airlines, manufacturers and MROs throughout the world by using its industry experience, knowledge and expertise to provide engineering, supply chain and business solutions that reduce the operating costs of its customers.
Essential Duties & Responsibilities
- Provide support, as required, for new sales activities including; perspective customer market data surveys, tailoring of sales presentations, evaluation of customer historical data, development of customer proposals, and contract negotiations
- Undertake the project lead for the implementation and development of Airinmar customer accounts, including the following aspects:
- Definition and management of an implementation action plan and timeline
- Assignment of actions defined in implementation plan
- Establishment of relationships with appropriate customer operational management personnel
- Working with customer to define and agree processes and procedures including IT specifications (required tailoring of Airinmar systems and data feed interfaces with customer)
- Undertake on-site customers meetings to review implementation programme and drive timely completion of customer defined actions
- Working with Cost Control Project Leads to develop and deliver the agreed customer Cost Reduction Programme (tactical and strategic)
- Working with Component Availability Account Leads to deliver an efficient order management service, including TAT reduction targets and ensure IT support software meets customer requirements
- Working with IT and Business Operations to ensure understanding and acceptance of IT specifications, definition of development milestones and timeline, and regular review to track progress and on-time completion
- Definition and agreement with Cost Control & Part Availability functions of internal KPIs required to meet contracted customer service levels and KPIs
- Developing customer relationships and service delivery in line with company strategy, aims and objectives. Monitoring and maintaining revenue forecasts for each customer and ensuring positive ROI for both the customer and Airinmar
- Further responsibilities include:
- Hold regular reviews with internal support teams, identifying any service shortfalls against internal or customer KPIs, putting in place remedial actions, and ensuring service levels are recovered satisfactorily
- Provide day to day operational interface to the customer, as required
- With support of the data analysts produce customer KPI reports and provide lead or support in customer facing reviews
- Direct and support on-site staff
- Adopt and initiate continuous improvement initiatives
- Working alongside the Senior Leadership Team towards the development of company strategy
Candidate Profile:
Experience:
- Degree: Management or Engineering discipline preferred and/or proven customer facing project management experience in a similar environment
- Good communication and relationship building skills, working to achieve company goals through both customer and internal relationships. Conflict resolution skills
Skills:
- Sound I.T. skills in MS Excel and preferably MS Access, able to appreciate I.T. system requirements
- Sound understanding of KPI development
- Strong problem solving skills
- Confident in own initiative
- Good numeracy and analytical skills
- Able to understand, map and communicate business rules and working processes
- Works well under pressure with a customer service focus
- Demonstrable leadership qualities
Please send your CV with a covering message to:
Mrs Debbie Goodman
Airinmar Limited
Hogwood Industrial Estate, Finchampstead, Berkshire RG40 4QQ
No Agencies Please